SHIPPING AND DELIVERY
No, there is no minimum order requirement.
Yes, we also ship abroad.
The cost of shipping to Italy is 8.00 euros, for orders over 100.00 euros it is entirely free.
The cost of shipping to European Community countries is 15.00 euros. For overseas shipments it will be calculated at the time of check out.
Sì, la spedizione è gratuita per ordini superiori a 100,00 euro in Italia in Europa 150,00 euro.
Yes, only for orders outside the EU. Instead in italy it is 8 euros, in EU countries €15.00.
If it is a product available on the website site, within 5 business days. If it is a product to be customized or not available on the site, in 10 working days maximum.
Delivery times range from 3 to 10 working days.
You will be able to contact the courier or shipping company directly via the tracking number.
After shipping the product you will be sent the tracking number automatically.
If we think it is feasible, yes.
You will need to contact us immediately by sending an e-mail to info@shyna.eu so we can give you all the support you will need.
PRODUCTS
The frame material is steel, while the exterior is worked in pongé fabric or 100% made-in-Italy cotton thread.
Our products are totally handcrafted, consequently they may have minor imperfections that are not to be attributed to a defect in workmanship, but to a peculiarity of the individual product, which is made from scratch by hand from time to time.
The materials we use to make our products (both pongé fabric and cotton thread) are all 100% Italian and of the highest quality.
The references E14 and E27 indicate the size of the socket diameter:
- E14 = 14 mm, that are small bulbs;
- E27 = 27 mm, meaning large bulbs.
Yes, you can choose from a wide range of colors, various shapes to give the lampshade, and between the two available techniques (pongé fabric and passementerie or cotton thread).
Just contact us on whatsapp or via info@shyna.eu.
Like any piece of furniture, it should be handled with care.
We recommend an ultra-soft bristle brush for cotton thread instead for fabric just dust it with a dry cloth.
Yes, they can be requested.
PAYMENTS
Payment can be made by Stripe, PayPal, credit card or bank transfer.
No, we do not have this service yet.
Yes, it is possible.
It is possible to pay in 3 interest-free installments with PayPal and no handling fees by spreading the amount over two months. You can view and manage installment due dates through the PayPal app. You can also pay in advance at any time at no additional cost. The request is analyzed in real time and you receive a
response within seconds.
Yes, it is possible.
EXCHANGES, RETURNS & REFUNDS
Yes, by sending an email to info@shyna.eu indicating the order number. If the shipment has left, it will no longer be possible to make the
cancellation.
Sure, as long as the conditions are in place.
The change is free if due to our error otherwise you can contact us through our communication channels.
Yes, within 14 days of receiving the order, shipping will be charged to the customer. To receive more information send mail to info@shyna.eu. We do not accept returns on products already discounted or by gift card.
If it will be compatible with our criteria we will send you the return label.
Basterà contattarci a info@shyna.eu o tramite whatsapp prima dell'invio dell'ordine.
To be eligible for return the item must be in the same condition as you received it, unused with packaging and receipt or invoice.To initiate the return you will need to contact us at info@shyna.eu; when the return is accepted we will send you the return label along with shipping instructions.
TECHNICAL SUPPORT
By following our social pages Instagram, Facebook TikTok and Pinterest.
Yes, at any time.
Yes, every day until 10 pm.
Yes, every day until 10 pm.