Is there a minimum amount required to place an order?

No, there is no minimum order requirement.

Do you ship abroad?

Yes, we also ship abroad.

How much does shipping cost in Italy?

The cost of shipping to Italy is 8.00 euros, for orders over 100.00 euros it is entirely free.

How much does it cost to ship abroad?

The cost of shipping to European Community countries is 15.00 euros. For overseas shipments it will be calculated at the time of check out.

Is there a way to take advantage of free shipping?

Sì, la spedizione è gratuita per ordini superiori a 100,00 euro in Italia in Europa 150,00 euro.

Does the shipping cost vary depending on the contents of the order?

Yes, only for orders outside the EU. Instead in italy it is 8 euros, in EU countries €15.00.

What is the delivery time in Italy?

If it is a product available on the website site, within 5 business days. If it is a product to be customized or not available on the site, in 10 working days maximum.

What is the delivery time abroad?

Delivery times range from 3 to 10 working days.

Is it possible to decide the time of delivery?

You will be able to contact the courier or shipping company directly via the tracking number.

How can I track my order?

After shipping the product you will be sent the tracking number automatically.

I have placed multiple orders. Can you ship in one shipment?

If we think it is feasible, yes.

If the goods arrive broken and/or damaged, how should one proceed?

You will need to contact us immediately by sending an e-mail to so we can give you all the support you will need.


What material are your products made of?

The frame material is steel, while the exterior is worked in pongé fabric or 100% made-in-Italy cotton thread.

Are the products I purchase perfectly identical to those on your site?

Our products are totally handcrafted, consequently they may have minor imperfections that are not to be attributed to a defect in workmanship, but to a peculiarity of the individual product, which is made from scratch by hand from time to time.

Where do the materials for making it come from?

The materials we use to make our products (both pongé fabric and cotton thread) are all 100% Italian and of the highest quality.

What is meant by E14 and E27?

The references E14 and E27 indicate the size of the socket diameter:

  • E14 = 14 mm, that are small bulbs;
  • E27 = 27 mm, meaning large bulbs.
Can products be customized?

Yes, you can choose from a wide range of colors, various shapes to give the lampshade, and between the two available techniques (pongé fabric and passementerie or cotton thread).

How can I request customization of a product?

Just contact us on whatsapp or via

How should the products be handled?

Like any piece of furniture, it should be handled with care.

How should the products be cleaned?

We recommend an ultra-soft bristle brush for cotton thread instead for fabric just dust it with a dry cloth.

Can gift certificates or gift cards be applied for?

Yes, they can be requested.


What payment methods are available?

Payment can be made by Stripe, PayPal, credit card or bank transfer.

Is it possible to pay by cash on delivery?

No, we do not have this service yet.

Is it possible to pay by bank transfer?

Yes, it is possible.

Is it possible to buy in installments?

It is possible to pay in 3 interest-free installments with PayPal and no handling fees by spreading the amount over two months. You can view and manage installment due dates through the PayPal app. You can also pay in advance at any time at no additional cost. The request is analyzed in real time and you receive a
response within seconds.

Is it possible to request an invoice on purchased products?

Yes, it is possible.


Can I cancel an order?

Yes, by sending an email to indicating the order number. If the shipment has left, it will no longer be possible to make the

Can I make an order change?

Sure, as long as the conditions are in place.

What are the costs of the change?

The change is free if due to our error otherwise you can contact us through our communication channels.

Is it possible to make a return?

Yes, within 14 days of receiving the order, shipping will be charged to the customer. To receive more information send mail to We do not accept returns on products already discounted or by gift card.

What are the costs of return?

If it will be compatible with our criteria we will send you the return label.

How can I change a confirmed order?

Basterà contattarci a o tramite whatsapp prima dell'invio dell'ordine.

How to return an item?

To be eligible for return the item must be in the same condition as you received it, unused with packaging and receipt or invoice.To initiate the return you will need to contact us at; when the return is accepted we will send you the return label along with shipping instructions.


How can I stay informed about your events and promotions?

By following our social pages Instagram, Facebook TikTok and Pinterest.

Can I unsubscribe from the email marketing list?

Yes, at any time.

Do you offer technical support?

Yes, every day until 10 pm.

Do you offer chat support?

Yes, every day until 10 pm.